Shipping Policy
Arize Marine Tech LLP
At Arize Marine Tech LLP, we provide reliable worldwide shipping for marine machinery, parts, and automation to business customers. Shipping details, methods, and costs are included in each quotation. Our preferred partners include DHL, FedEx, and freight lines.
Shipping Options
Options are tailored to your location, item size/weight, and urgency, and are shown on quotations:
- Domestic (India): Road truck, rail, coastal, or air-borne shipping.
- International: Air express (DHL/FedEx for urgent/small parts), sea (containers/breakbulk).
- Country-specific services: refer to DHL/FedEx sites; we may use alternate carriers for operational needs.
Processing and Delivery
- Stock items ship from our yard/warehouse within 2–5 business days of payment confirmation.
- Heavy machinery/parts may take 5–10 days for packing/loading.
- Delivery estimates are shared on the quotation.
- Once shipped, we send carrier details and tracking links via email/website.
Express Delivery
For breakdowns or urgent needs, we offer worldwide express air shipping via DHL/FedEx from partner warehouses. Time-definite options are available to 200+ countries—contact sales for priority quotes and delivery.
Arrange Your Own Shipping
You may arrange pickup via your forwarder; packing/handling charges apply. Provide carrier details and service level to sales. Arize Marine Tech LLP accepts no liability for loss/damage during transit—resolve directly with your carrier.
Local Customs Charges
Buyer is responsible for all import duties, GST/IGST, customs clearance, demurrage, and local taxes. We provide invoice, packing list, and relevant certificates to facilitate inbound clearance. Arize Marine Tech LLP is not liable for customs charges or delays; buyers must comply with their country’s regulations.
Order Status and Issues
- Missing/Delayed Order: Notify us if transit exceeds the quoted timeline; we assist in tracking (port/customs delays not our liability).
- Item Out of Stock: We hold the order or dispatch when available.
- Item Unavailable: We will suggest alternatives or provide a full refund if paid.
- Payment Issues: We will notify you to reattempt or provide details.